Limited Time - Save up to 20%
Limited Time - Save up to 20%

Return Policy

Our policy is simple. If you're not 100% completely satisfied with your purchase for any reason whatsoever, return it! We gladly accept returns within 15 days from the date you received your order. Please note all return items must be in new, unused and resellable condition with all original packaging intac

Please contact us by phone (416) 859 2270 or by email to initiate the return process. 

We will require the following information: the order number, the reason for the return, the state of the product (damaged, open or sealed) and the product to be returned to us once we have spoken to you and approved the return.

If the product was received damaged or defective, it can be returned to Furry Friends store within 15 days from the arrival date of the order. We may require the product back, depending on the situation and the manufacturer. Damaged or defective products will qualify for a full refund, store credit, or replacement unit(s) at the discretion of the customer, once the return is approved.